Verifeye support

Help for your review workflow.

We help Shopify merchants collect, moderate, and display customer reviews, photos, and video.

Contact support

Email support@verifeye.com. Include your store name, the affected workflow, what you expected, and when the issue occurred. Never send passwords, API keys, review tokens, or payment details.

Common setup steps

1. Install Verifeye from Shopify and open the embedded app.
2. Synchronize products and configure review-request settings.
3. Open Widget in the app, save the appearance, and add the Verifeye review block to a product template in Shopify’s theme editor.
4. Send a test request, approve a review in Moderation, and confirm it appears on the storefront.

Response targets

• Critical outage or privacy concern: acknowledgment within 4 hours.
• Review collection or storefront failure: acknowledgment within 1 business day.
• General product question: acknowledgment within 2 business days.

Privacy requests

For access, correction, deletion, or other privacy requests, email support@verifeye.com. See our Privacy Policy.